Refund Policy

Last Updated: July 7, 2026

At Evelyn’s Closet, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and unworn
  • Include all original tags
  • Be returned in its original packaging
  • Be in the same condition as when it was received
  • Include proof of purchase or your order number

If your return request concerns a damaged, defective, or incorrect item, please include clear photos or a short video showing the issue. This allows us to resolve your request as quickly as possible.

We reserve the right to refuse returns if products show signs of use, damage caused after delivery, or do not meet the return requirements outlined above.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personalized or custom-made products
  • Underwear and intimate apparel
  • Personal care and beauty products
  • Gift cards
  • Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Return Shipping

Customers are responsible for the cost of returning items unless the return is the result of our error (such as receiving the wrong or a defective product).

Return shipping costs are non-refundable.

For your protection, we strongly recommend using a tracked shipping service. Evelyn’s Closet cannot be held responsible for returns that are lost in transit without tracking information.

Any transportation, transaction, or service fees paid during the original purchase are non-refundable unless required by applicable law.

How to Start a Return

To begin a return, please contact our customer support team at:

Email: info@evelynscloset.ca

Please include:

  • Your order number
  • The reason for your return
  • Photos or videos (if applicable)

Our support team will provide you with the return instructions and the appropriate return address.

Please do not send items back without contacting us first, as unauthorized returns may experience delays or may not be accepted.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@evelynscloset.ca. Include your order number and photos of the issue so we can arrange a suitable solution.

Exchanges

We currently replace items only if they arrive damaged or defective.

If you need an exchange for the same product, please contact us at info@evelynscloset.ca, and we will assist you with the process.

European Union Customers

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

Returned items must be:

  • Unused
  • Unworn
  • In their original packaging
  • With all original tags attached
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

info@evelynscloset.com