Last Updated: July 7, 2026

At Evelyn’s Closet, we are committed to delivering your order as quickly and efficiently as possible. Below you’ll find information about our shipping process, estimated delivery times, and other important details.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

Please note that processing times may be slightly longer during busy periods, promotional events, or holidays.

If we encounter any issues with your order, such as an incorrect shipping address or payment verification, our customer support team will contact you via email.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Canada: 7–10 business days

Please note that delivery times are estimates only and may vary depending on your location and local carrier services.

Shipping Costs

We offer standard shipping for a flat rate of CAD $7.99 on all orders delivered within Canada.

Shipping costs are displayed during checkout before payment is completed.

Shipping Origin

To provide our customers with a carefully selected collection of products at competitive prices, orders are shipped directly from our international fulfillment partners.

Delivery Delays

While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• National holidays
• Customs inspections
• Carrier delays
• High seasonal order volumes

If your shipment is delayed, we will provide updated tracking information whenever available.

Customs, Duties & Taxes

For orders shipped within Canada, applicable taxes are calculated during checkout where required.

If any customs charges, import duties, or additional government fees apply in exceptional circumstances, these are the responsibility of the customer.

Evelyn’s Closet cannot be held responsible for delays caused by customs clearance procedures.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at:

info@evelynscloset.ca

If your order has not yet entered processing, we will do our best to accommodate your request.

Once an order has been processed or shipped, we are unfortunately unable to make changes or cancel it. You may still request a return in accordance with our Refund Policy.

Frequently Asked Questions

How long will it take to receive my order?

Orders are typically processed within 1–3 business days, followed by an estimated delivery time of 7–10 business days.

Do you ship throughout Canada?

Yes. We currently ship to addresses across Canada.

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Do I have to pay customs or import fees?

Most Canadian orders will not require additional customs fees. If any government-imposed charges apply, they are the responsibility of the customer.

What should I do if my order is delayed?

Shipping delays can occasionally occur due to weather conditions, carrier disruptions, customs inspections, or increased shipping volumes. We recommend tracking your package using the provided tracking number. If you need further assistance, please contact our support team.

Can I change my shipping address?

If you contact us within 8 hours of placing your order and it has not yet been processed, we will gladly update your shipping address.

Once an order has entered the fulfillment process, we are unable to make changes to the shipping address.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Email: info@evelynscloset.com